Auditing
We assess the performance of your processes and business partners independently and impartially.
An audit shows, with objective evidence, how far a process or organisation meets defined criteria. An independent audit reveals risks and improvement opportunities that are hard to see from the inside.
We plan our audits according to your criteria, the relevant standards or regulations, and report the findings with prioritised, actionable recommendations.
Our auditing services
Process audits
Production and service processes are assessed against defined methods, quality criteria and efficiency targets.
System audits
Your management system is audited against the requirements of the standard, either as pre-certification preparation or as a second-opinion assessment.
Dealer audits
Your dealers' compliance with brand standards and sales and service criteria is audited on site.
Service audits
The technical competence, customer service quality and process compliance of authorised service centres are assessed.
Audit process
- Defining the criteriaThe scope, criteria and checklists of the audit are agreed together.
- PlanningThe sites to be audited, dates and audit team are planned.
- On-site auditObjective evidence is gathered through observation, record review and interviews.
- ReportingFindings are prioritised and reported together with improvement recommendations.
Frequently asked questions
Which criteria are used in dealer audits?
The criteria are defined together based on your brand standards; store layout, customer reception, sales processes and documentation are common topics.
Is a system audit different from a certification audit?
Yes. A system audit is carried out to measure your readiness before certification or to have your existing system assessed independently, and it does not involve issuing a certificate.
How soon are audit reports delivered?
The report delivery time is agreed during planning, depending on the scope of the audit.
Let's plan your certification process together
Even if you are not sure which standard suits you, a single phone call is enough to get started.